Complaints

Tell us

Telephone +370 5 210 4400 or write to info@cesis.example. Say what happened, when, and what you would like us to do about it.

You do not need to use the word 'complaint' or any particular form. If you are dissatisfied, that is a complaint, and we will treat it as one.

What we do

We acknowledge within three working days and give you the name of the person handling it.

We aim to resolve matters within fifteen working days. Where a case is complex we will tell you why and give a revised date rather than let it run silently.

You will receive a final response in writing setting out what we found, what we are doing, and the reasoning behind it.

If you are not satisfied

You may refer the matter to the relevant ombudsman or dispute-resolution body. We will give you their details in our final response.